The Customer Is Always Right.
But they’re not always right for you.
We help you fit the tool to the task.
Productive Leap delivers operational intelligence frameworks that drive growth, innovation, and profitability.
Our alignment methodologies transform customer satisfaction into customer fit and customer success.
We believe finding out how customers fit into your ideal customer profile is the key to driving sales growth growth, market traction, and operational transformation.
Our toolkit includes
Profitability Metrics
We connect to financial, project, and loaded cost data sources to calculate true net profit margin by customer, product line, or service.
Customer Research Methods
We use high-confidence, low-impact research methods and analysis to determine true customer sentiment and internal customer trend data.
Blueprints & Roadmaps
We deliver tactical, and strategic roadmaps that align the organization around an Ideal Customer Fit Profile.
The Customer Isn’t Always Right For You.
Let’s face it. It’s important for our customers to succeed, but investing time, energy, and resources into every customer’s success regardless of their value to the company is, well, it’s no magic ticket to profitability, growth, and innovation.
Bold Statement #2
There are four customer profiles.
Our framework maps your clients to profitability to customer satisfaction measures and serves up a four-quadrant profile map dividing the client roster into heartaches, headaches, breakups, and ideal fit. (Click here to see this model applied to relationships and dating.)
Bold Statement #3
You can make each customer profile work for you.
Once we’ve analyzed and mapped your customers to your customer fit matrix, we can develop remediation, transformation, and transition projects. In our model, we analyze, experiment, optimize, and review. And repeat.
Bold Statement #4
You can start today.
Our Customer Fit Framework gives you the methods, tools, and program to start immediately identifying your client types and the appropriate steps to either move all the segments into the ideal green quadrant, or move them out of your roster.
Because trying harder doesn’t scale.
About Chris Yates
Chris Yates is Productive Leap’s founder and principal partner. His background includes leadership, product management, operations, and customer success roles in enterprise-level and startup technology firms, service organizations, and product companies. He’s a Six Sigma Black Belt, a former jet mechanic, and an up-to-the-moment expert on food, drink, music, and fun. In other words, he’s the guy you want driving the bus during work hours — and after.
Get Your Fit On
Let Productive Leap put you on the track to finding, landing, and growing the customer segments that mean the most to your business. It all starts with a question: Are your customers always right for you?